| Amendments
To amend a booking you've made on our web site, you'll need to call us on 0870 844 4020 (if you are dialling from outside
the UK, call +44 1303 815424), quoting the booking reference you need to amend.
We don't charge any administration fees for amending bookings, unless the amendment causes a reduction in the original
number of rooms or nights booked (for hotel bookings only).
Cancellation Policy
- Hotel Bookings:
You will be unable to obtain a refund for a hotel booking 24 hours prior to your stay or any time after this period.
Where it is possible to cancel a booking, you will be charged an administration fee of £15 per room per night. This fee will also be charged in the event of an amendment reducing the number of rooms or nights from the original booking.
- Parking Cancellations:
Airport Parking and Port Parking:
Any cancellations made on the day of arrival or during your stay will not be refunded.
If you leave the car park before the agreed departure date you will not receive a refund for the unused days.
A fee of £7.50 will be charged for cancellations made 24 hours prior to arrival.
* Please note: Bookings made at the special 'advanced purchase' price cannot be amended or cancelled.
- Airport Lounges:
Refunds are not available for cancellation of a lounge booking within 24 hours of the stay or any time after this period.
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